What follows picks out the conditions that most often decide whether a bonus clears or a payout goes through. Where it differs from the full terms you accept on joining, or from an offer's own conditions, those documents decide.
Opening and keeping an account
Players must be 18 or over. Only one account is allowed for each person, and that limit also applies per household, e-mail address, phone number and IP address. Your registered details need to match the documents you later send us.
Identity checks
Checks become mandatory once your total deposits go beyond £2,000, whenever a withdrawal is requested, and wherever activity appears suspicious. We ask for photo identification, a document showing your address and evidence that you own the payment method, plus occasionally proof of where funds came from.
Claiming and clearing a bonus
Every stage of a package is claimed from the Promotions page. Wagering stands at 10x for the slots ladder, 5x for the sports package, 20x for the weekly slots reloads and 7x for Tuesday Boost and Weekend Boost. Only one bonus may be active at any moment.
Limits while a bonus runs
Single bets are capped at £2, feature and free-spin purchases are forbidden, and a published set of slots is excluded. Contribution to wagering varies by game. A deposit bonus can release no more than 25 times its value, and a sports bonus no more than 10 times. Withdrawing before wagering ends cancels the bonus and its winnings.
Paying in and taking out
The minimum deposit is £25, or £50 for a bank transfer. Each withdrawal must be at least £100, only one request may be made every 24 hours, and limits of £1,000 per day and £10,000 per month apply. Processing typically takes 3 banking days after wagering, with payment channels, verification or holidays sometimes extending it, and money is returned by the method it arrived through.
Policy Questions
Raise disagreements through chat or the contact form. The published dispute resolution policy explains the process, with related refund and verification policies available for account questions.